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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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 Posted: Thu Jun 26, 2008 3:18 pm Post subject: 3pcc issues |
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1. Brekeke Product Name and version: PBX 2.1.6.6 Basic
2. Java version: 6
3. OS type and the version: WIndows 2003 SP1
4. UA (phone), gateway or other hardware/software involved: Grandstream 200
5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html :
6. Your problem:
I am able to make the 3pcc feature work with both an external and internal number but I have two issues:
1. If I set the "to" number to an internal user with call forwarding, the system ignores the call forwarding setting and attempts to call a device having the specified number. In my case, the "to" number is a call group having no hardware extension, so the call fails completely.
2. As a work-around for item#1 above, I set the "to" number to a set of internal user numbers separated by commas (e.g. 141,142, 143, 144). When I do this, the call succeeds but all internal numbers continue to ring after the first internal party answers. If a second internal number answers, that party is conferenced in. This is not the behavior I need for a "click-to-call" service.
Tom MacDonald |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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| Posted: Thu Jun 26, 2008 5:32 pm Post subject: |
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it is true. 3pcc doesn't go to see go to see "forwarding destnations/ no answer forwarding" and if you have two or more destination, it will be conference call.
It just works like that. |
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Fri Jun 27, 2008 5:16 am Post subject: |
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| So can I suggest that this behavior be corrected. If the intent of the feature is to all customers to call a sales or help desk, the way it works now is not very useful. |
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Niggy
Brekeke Talented
Joined: 07 Oct 2007
Posts: 86
Location: Riyadh-ksa
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| Posted: Sat Jun 28, 2008 6:52 am Post subject: Re: 3pcc issues |
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| tmacdonald wrote: |
I am able to make the 3pcc feature work with both an external and internal number..
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Hi Mr. Tom, Im trying to do a call between brekeke user & land line using 3pcc, but its not working with me!! so could u show me how u configured ur ARS & othere needed things, i'll b much appreciated..
thanks in advance.. |
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peng
Brekeke Guru
Joined: 20 Jul 2005
Posts: 110
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Mon Jun 30, 2008 6:16 am Post subject: Re: 3pcc issues |
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| Niggy wrote: |
| tmacdonald wrote: |
I am able to make the 3pcc feature work with both an external and internal number..
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Hi Mr. Tom, Im trying to do a call between brekeke user & land line using 3pcc, but its not working with me!! so could u show me how u configured ur ARS & othere needed things, i'll b much appreciated..
thanks in advance.. |
My ARS is pretty straightforward, "9" is used to route out to a VoIP service provider (Primus). In the 3pcc URL, I included the 9 prefix before the external number (from field). |
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Mon Jun 30, 2008 6:18 am Post subject: |
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Yes. I received this too. That is what prompted me to try the feature. Unfortunately as I noted, the feature is not very useful for accessing a help desk (or other hunt group) as currently designed. |
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peng
Brekeke Guru
Joined: 20 Jul 2005
Posts: 110
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| Posted: Wed Jul 02, 2008 5:51 pm Post subject: |
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>Yes. I received this too. That is what prompted me to try the feature. Unfortunately as I noted, the feature is not very useful for accessing a help desk (or other hunt group) as currently designed.
If you use pbx prefix, your scenario works.
If you want to call to 001, just call to pbx001.
Make sure if you have a rule "Pbx Prefix" at your dialplan. |
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Thu Jul 03, 2008 7:35 am Post subject: |
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| peng wrote: |
>Yes. I received this too. That is what prompted me to try the feature. Unfortunately as I noted, the feature is not very useful for accessing a help desk (or other hunt group) as currently designed.
If you use pbx prefix, your scenario works.
If you want to call to 001, just call to pbx001.
Make sure if you have a rule "Pbx Prefix" at your dialplan. |
Thanks. This works.
(It would have been useful if this info was provided in the documentation!) |
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