routing of calls

commstechadmin · Posted: Tue Jul 22, 2008 10:12 am Post subject: routing of calls

1. Brekeke Product Name and version:
Brekeke PBX, version 2.1.6.6,

2. Java version: 1.6.0_07

3. OS type and the version: Windows 2000 server

4. UA (phone), gateway or other hardware/software involved:

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html :

6. Your problem:

Problem:
We want that when our caller made a call after a certain no of rings let say 7 rings. If nobody answer and the recipient dont have voicemail.

The call will be routed again to our PBX IVR and play a specific sound file.

Question:

1.)Can we implement it just using a "session timer" and implement
"next route on failure feature" and route it back to our PBX and
play a certain sound file?

or

2.) create a customized plugin.

If no.1 is the best choice i just need to upgrade to PRO ver.
Any

Our current ARS:
MAtching pattern:
sip:011(.+)@

Deploy Pattern:
sip:$1@xx.xx.xx.xx

Parameters:
Session timer:0
Codec: 18
Send Rtcp: ON
Rtp relay: ON

Next route on Failure: (cant set need to upgrade to Pro edition)

Any suggestion?

Thanks..

pjchacon · Posted: Tue Jul 22, 2008 3:44 pm Post subject:

Hi commstech,

I might have a solution for your issue but I need to better understand your call flow.

When a client calls your office what happens?

A. They are greeted by an Auto Attendant.
B. They are greeted by a Receptionist.
C. Each employee has their own DID (Direct Inward Dial) number.
D. You have a hunt group setup that rings at everyone's phone.
E. Other.

Thanks,
Pablo

commstechadmin · Posted: Tue Jul 22, 2008 6:54 pm Post subject:

Hi Pablo,

We have a DID provider. Our client call our 1800 access no. Call goes to our DID provider which route the call to our server.

It will be answer by our IVRCAT for ONDO (SVK Software). Client enter his pin which our RADIUS server check.

Were using RADIUSCAT by (SVK Software), then call is routed to our ONDO PBX then using the ARS it will route to our A-Z ITSP provider.

This setup is for our calling card client.

Our problem is some of our client call let say a certain person in Australia whos cellphone dont have a voicemail and is too busy to answer the call. The client will hear ringing.

They complain to us that we are just providing them a "fake ring" that the actual phone is not ringing.

Providing fake ring is very common practice to some calling card ITSP provider.

We want that after 7 ring it will route again to our PBX and play an IVR.

Were just using Brekeke PBX, Version 2.1.6.6 , Basic.

Thanks,
Joseph

voipwell.com · Posted: Wed Jul 23, 2008 6:04 pm Post subject:

commstechadmin · Posted: Thu Jul 24, 2008 6:15 am Post subject:

Hi Nick,

It works, but theres a little degragation on the voice quality. Which is understandable because of the added process.

Thanks,
Joseph

voipwell.com · Posted: Thu Jul 24, 2008 12:55 pm Post subject:

You might want to upgrade to the beta 2.2 since I know Brekeke did some work on the voice processing. Another issue that could cause voice problem(i'm assuming ivr in your case) is memory or processor. When the person answers the phone there is only one process and when the ivr kicks in there is only one process besides PBX is rated for 60 simutaneous media processes. You should be able to clear it up.