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Henry823
Brekeke Talented
Joined: 21 Jun 2005
Posts: 70
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 Posted: Fri Aug 08, 2008 4:15 am Post subject: Auto attendant voice mail |
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1. Brekeke Product Name and version:
PBX 2.1.6.6
2. Java version:
1.5.0_14
3. OS type and the version:
Window 2003 server
4. UA (phone), gateway or other hardware/software involved:
5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html :
6. Your problem:
Outside line can call to auto attendant, after hearing the IVR, I would like to retrieve Voice Mail (instead of entering the extension number) from a particular extension voice mail account, can any one help how to do it? |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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| Posted: Fri Aug 08, 2008 10:00 am Post subject: |
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use speed dial to retrieve extension's vm, like 1=08*ext#
or
At the bottom of the auto attendant settings, set
Max input digits: a number which is the digits of the extension + 3
Transfer to unregistered users: enable
then after ivr, dial 08*+extension# |
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Henry823
Brekeke Talented
Joined: 21 Jun 2005
Posts: 70
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| Posted: Fri Aug 08, 2008 7:41 pm Post subject: |
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hope,
Thank you, it is working.
The speed dial setting, is it possible to have speed dial not just for one assigned extension only?. I would like the dialing method like,
after IVR, enter 1 and any of the extension to retrieve voice mail.
Regards
henry |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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| Posted: Mon Aug 11, 2008 10:27 am Post subject: |
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set speed dial as: (.{number of extension digits })=08*$1
after ivr, dial the extension to retrieve its voicemail |
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Henry823
Brekeke Talented
Joined: 21 Jun 2005
Posts: 70
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| Posted: Mon Aug 11, 2008 5:28 pm Post subject: |
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Thanks again.
It works, how do I change voice file on voice prompt.
Now is "if you know your party extension"..change to
"please enter your voice mail phone number"
Regards
Henry |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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Henry823
Brekeke Talented
Joined: 21 Jun 2005
Posts: 70
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| Posted: Thu Jun 25, 2009 9:16 pm Post subject: auto attendant for ext and voice mail |
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Is it possible to enter auto attendant mode as described in above,
but user have a choice to :
1) dial in to the extension 2) Dial in to listen to his voice mail.
and how to configure?
Regards
henry |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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| Posted: Fri Jun 26, 2009 10:12 am Post subject: |
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set speed dial as: 1(.{number of extension digits })=08*$1
After ivr, enter ext number to ring ext
or dial 1+ ext to retrieve voicemail
the pbx extension numbers cannot start with 1,
otherwise change the speed dial to other number than 1 at the beginning
change Auto attendant voice prompt to notify user how to dial to their voice mail box |
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