Voicemail has stopped work !!!

[colin2710]

1. Brekeke Product Name and version: PBX/SIP server 2.2.6.2 Basic (20 users purchased x 2)

2. Java version: jre1.5.0 14

3. OS type and the version: Windows 2000

4. UA (phone), gateway or other hardware/software involved: No hardware, all VOIP providers, Inbound numbers - Voxbone and Magrathea Telecom (VOIP call termination).

5. Network pattern http://www.brekeke-sip.com/bbs/network/pattern9.html

6. Your problem:

Hi All,

I recently upgraded our Brekeke PBX/SIP server from 2.2.6.1 to the new version 2.2.6.2 and now the Voice mail does not work on any new users that we setup. To confirm it's only New users we add, all existing users (before the upgrade) work as per normal.

This is Urgent so can anyone tell me (Brekeke support - please help) as we need this working ASP.

Regards - Colin

[hope]

how you update the software?
is the user over the limit?
I don't have the problem after update.
how about restart your server machine?

[colin2710]

Hi there Hope,

Thanks for your reply - I have tried everything, reboot, stop/start of services - the lot. I have now tried to re install the update again and got the following error:
HTTP Status 500 -

type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
java.io.File.<init>(Unknown Source)
com.brekeke.pbx.common.UserManager.getUserLicenseFilename(Unknown Source)
com.brekeke.pbx.common.UserManager.hasLicense(Unknown Source)
com.brekeke.pbxadmin.web.PbxLogin.exec(Unknown Source)
com.brekeke.web.Bean.execMain(Unknown Source)
com.brekeke.pbxadmin.PbxAdminBase.execMain(Unknown Source)
com.brekeke.web.Bean.execute(Unknown Source)
com.brekeke.web.Bean.go(Unknown Source)
com.brekeke.web.Bean.startBean(Unknown Source)
com.brekeke.web.GateServlet.performTask(Unknown Source)
com.brekeke.web.GateServlet.doGet(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.12 logs.
Apache Tomcat/5.5.12

I have now also removed (un installed) Brekeke completely and re installed and it still the same - No voice mail. My next thing (the only thing I can think of) is to re install Brekeke and Not import the current backup file, as they must have been corrupted during the software update, but use an old backup that I took before doing the version update. This mean that I will have to add the new users (only 2 of them) and add a few dial plans manually - but I have to get it to work as this server is live.

Any other thoughts, would be very welcome.

Regards - Colin

[hope]

Send email to support@brekeke.com.
They may support you directly.