Error 486

[Vincent]

1. Brekeke Product Name and version:Sip Server / Pbx

2. Java version:2.1.6.6 pro

3. OS type and the version:Win 2003 standard edition

4. UA (phone), gateway or other hardware/software involved:AAA RadiusCat,IVRcat,Callback ,Calling Card,ANI Callback and Web Callback modules.

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html :

6. Your problem:

Our ANI CALLBACK Module which is a Brekeke Sip UA returns an error code 486 (Busy response) and sometimes fails to return the callback.My guess is that the call return issue could be from our ITSP while busy response could be a dial plan issue.

I've checked the Bss tutorial dialplan and I saw that Brekeke Sip Server will return a "486 Busy" response if the callee's SIP URI is sip:user@host.Here's the dial plan I have:

$request = ^INVITE $auth=false
$geturi( To ) = sip:12358183385005@ To=sip:1235@55060
$continue=false

8183385005 is the DID number from our DID provider while the 1235 infront of the 8183385005 is prefix added by our DID provider.Ironically 1235 is also our callback UA.

We've also tried this dial plan but got the same response:

$request = ^INVITE $auth=false
$addr=204\.11\.194\.35$ To-sip:1235@55060
To= sip:12358183385005@ $continue=false

My question is,how can we resolve the busy response issue,so that the call could ring? Any tip will be highly appreciated.

Thanks,
Vincent.

[janP]

>> To=sip:1235@55060

What is "55060"? Is it a hostname?

[Vincent]

Hi JanP,

Thanks for your response.

To answer your question,yes "55060" is our Sip hostname.

Thanks again,
Vincent.

[janP]

What is "a Brekeke Sip UA "?
Is "12358183385005" registered in the SIP Server?

[Vincent]

"Brekeke Sip UA" in this context is our Callback Module and "12358183385005 is registered in our SIP Server.

[janP]

Were there any other phone calls at Callback Module when it returned "486" ?

I suppose it is a cause.