Integration Problem Responder 5 Call Manager

[Noriel]

1. Brekeke Product Name and Version: 3.1.8.2

2. Java version:

3. OS type and the version: Windows Server std 2008 R1

4. UA (phone), gateway or other hardware/software involved: Cisco Unified Call Manager 8.6, Xlite softphone

5. Your problem: Im using a Xlite softphone registered on de Brekeke to make test between the call manager and the brekeke. For now I can make a call from a phone of the call manager to a bed station on the rauland responder 5, but I can´t make calls from the xlite to the call manager. I made everthin like in the configuration note.

Are other thing to modify on call manager or the isue in the brekeke, I´m new using this, so please help me.

Noriel

[ambrosio]

Do you have a DialPlan rule which points the CallManager's IP address?

Can you make a call from X-Lite to a Responder5?

[hope]

- what dial plan rules are created at brekeke server? paste them in order shown from Brekeke SIP Server

- What transport is used at Cisco side?
if it is tcp, need to add following line in the dial plan rule "Deploy Patterns" for calls sent to Cisco side

Deploy Patterns

$transport = tcp

- also capture packets at brekeke sever and check what error response was sent from Cisco side for the call

[Noriel]

Yes I can calls from the xlite to the responder 5

Dial Plan
Calls to Cisco

Matching Patterns

$request = ^INVITE $registered = false To = sip:(.+)@

Deploy Patterns

Session-Expires = Min-Se = To = sip:%1@172.16.1.10

Calls from Cisco

Matching Patterns

$addr = 172.16.1.10 $request = ^INVITE To = sip:(.+)@

Deploy Patterns

To = sip:%1@ $transport = udp Alert-Info = P-location =

I think that udp is set in the sip trunk of the call manager because I can successfully call from a telephone of the CM to the patient station on the room.

SOS

Noriel

[ambrosio]

Can you make a call from Responder 5 to the Cisco phone?

If not, add "$transport = tcp" in the rule "Calls to Cisco" as Hope suggested.

[Noriel]

I added the other Deploy patterns in the rule
$transport = tcp

and later

$transport = udp

And any of both worked.

Later I made the capture packets at brekeke sever and the error response that was sent from Cisco side for the call was this:

503 service inavailable.

I don´t know if the tec support of the cm are making something bad or are mising somethin in configuration of the sip trunk.

Both sides Brekeke Sip Server and the cisco call manager
made every point shown in the

configuration note for Rauland Responder 5 and Cisco CallManager
document.

SOS

Noriel

[hope]

check the following setting at Cisco side:
- if brekeke server IP is set in Cisco SIP trunk
- if 172.16.1.10 is the primary handler IP address at cisco side for receiving calls

http://www.brekeke-sip.com/bbs/viewtopic.php?t=7468

[taitan]

Returning of 503 from the Cisco CallManager is a common issue if the CallManager is not configured correctly.

Follow the Hope's suggestion first.
If the problem still happens, refer the Cisco's document or contact Cisco's tech support.

[Noriel]

[taitan]

Noriel, glad to know you solved the problem!

FYI:
http://www.brekeke.com/doc/sip/rauland_conf_notes/v3/rauland_cisco_bssv3.pdf