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isn Brekeke Newbie
Joined: 20 Oct 2015 Posts: 3
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Posted: Tue Dec 08, 2015 10:32 am Post subject: Caller id not working consistently after update |
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1. Brekeke Product Name and Version: 3.5.2.8, Multi-Tenant
2. Java version:1.7.0_55
3. OS type and the version:2012 v6.2
4. UA (phone), gateway or other hardware/software involved:
Polycom phones, itsp
5. Your problem: After updating our PBX multi tenant a few months ago, the caller id stopped working consistently. Sometimes it displays the name and number, then other times it is just the number.
Also simply scrolling to a missed call, and redialing it does not work. There is a prefix "+" symbol for all numbers. I am not sure if that has anything to do with the caller id, but it started at the same time.
Any clarification on what the issue is and/or guidance for what to look for would be greatly appreciated. |
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Brett Brekeke Addict
Joined: 23 Dec 2014 Posts: 47
Location: CA
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Posted: Tue Dec 08, 2015 7:35 pm Post subject: |
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It is hard to believe PBX add "+" symbol to caller id without settings in ARS.
You should check when "+" symbol was added.
You can check it from sip log, call log. Or using wireshark, you can capture each messages.
Thank you. _________________ Brett |
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isn Brekeke Newbie
Joined: 20 Oct 2015 Posts: 3
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Posted: Thu Feb 04, 2016 3:09 pm Post subject: |
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Yes sir. We made a change to the inbound routes
They were
Matching Patterns
- From sip:(.+)@
Deploy Patterns
- From "empty"
Now they are
Matching Patterns
- From sip:\+(.+)@
Deploy Patterns
- From &f1
This got rid of the + prefix which allows us to redial the phone number.
Unfortunately at the same time, it stopped the caller id, which worked sometimes, and now it does NOT work at all. |
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Brett Brekeke Addict
Joined: 23 Dec 2014 Posts: 47
Location: CA
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Posted: Tue Mar 01, 2016 1:32 pm Post subject: |
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Hi isn,
Do you still have any questions or problems?
Sorry I'm not sure about your problem you wrote above.
Thank you _________________ Brett |
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