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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Thu Apr 21, 2016 1:32 am Post subject: Brekeke MT cannot receive incoming call. |
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1. Brekeke Product Name and Version: Brekeke 3.4.5.1 Multi tenant
2. Java version:
3. OS type and the version: Centos 6.7
4. UA (phone), gateway or other hardware/software involved: software
5. Your problem: I have connected with ISP by trunk sip account, i can call out bound, but i can't receive incoming call.
Please give me some ideal. |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Thu Apr 21, 2016 1:40 am Post subject: Brekeke MT cannot receive incoming call. |
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I config in ARS on PBX
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Register URI: sip:087303XXXX@your provider's IP
Proxy Address: your proxy provider's IP
User: 087303XXXX
Password: xxxxxxxx
patterns - IN
matching patterns:
To: sip:087303XXXX
Deploy patterns:
To: pbx_ext
Select [Apply to Request URI instead of To] checkbox and save the setting.
patterns - OUT
[Matching Patterns]
To: sip:([0-9]{7,})@
[Deploy Patterns]
From: sip:087303XXXX@your proxy provider's IP
To: sip:$1@your proxy provider's IP
---------------------------------------
Please help me! |
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taitan Brekeke Master Guru
Joined: 15 Mar 2008 Posts: 237
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Posted: Thu Apr 21, 2016 10:16 am Post subject: |
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Are there any records in [SIP Server]->[Logs]->[Session Logs] and [Error Logs] which indicate incoming calls? |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Sun Apr 24, 2016 9:08 pm Post subject: |
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Thank you for your suggest
I find out in [ Session Logs], But there aren't any records in [SIP Server] -> [Logs] -> [Session Logs]and [Error Logs] which indicate incoming calls. |
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taitan Brekeke Master Guru
Joined: 15 Mar 2008 Posts: 237
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Posted: Mon Apr 25, 2016 9:59 am Post subject: |
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If there are no records which indicate incoming calls, it seems ISP didn't send calls to the Brekeke PBX.
Which ISP is it?
Does the issue happen always? |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Mon Apr 25, 2016 7:34 pm Post subject: |
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Thank you for Taitan's assistances
Now, Call outbound work fine, i captured on server and receive it.
X.X.X.X is server ISP
Y.Y.Y.Y is server Brekeke
aaaaaaa is DID number
When i call inbound:
source destination
x.x.x.x y.y.y.y SIP/SDF INVITE sip:aaaaaaa@y.y.y.y
y.y.y.y x.x.x.x 100 Trying
y.y.y.y x.x.x.x 404 Not Found
x.x.x.x y.y.y.y ACK sip:aaaaaaa@y.y.y.y
I think maybe, I config dial plan is incorrectly.
Please give me dialplan template to receive incoming call.
Thanks you so much.
Regards
Ha |
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taitan Brekeke Master Guru
Joined: 15 Mar 2008 Posts: 237
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Posted: Mon Apr 25, 2016 7:56 pm Post subject: |
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Can you capture INVITE packet if you make a incoming call?
If not, the ISP didn't send calls to the Brekeke PBX. |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Mon Apr 25, 2016 7:59 pm Post subject: |
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yes, i can, please wait a moment. On forum i cannt see where is attachment. How to send to you?
Thanks |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Mon Apr 25, 2016 8:07 pm Post subject: |
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I can capture INVITE from ISP to Brekeke. after Brekeke 100 Trying is 404 Not Found.
I think issue maybe on dialplan or ARS.
Ha |
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taitan Brekeke Master Guru
Joined: 15 Mar 2008 Posts: 237
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Tue Apr 26, 2016 8:34 pm Post subject: |
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Thanks Taitan so much
I have read this guide.
i can call outbound, but i cann't receive incoming call.
Ha. |
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taitan Brekeke Master Guru
Joined: 15 Mar 2008 Posts: 237
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Posted: Tue Apr 26, 2016 9:10 pm Post subject: |
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Have you edited DialPlan rules?
If you use ARS, you don't have to edit DialPlan.
Also let me know the name of ITSP if possible.. |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Wed Apr 27, 2016 8:19 pm Post subject: |
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Yes I have a litle.
ITSP is FPT, The Provider in Vietnam.
They provide services eVoice. Connect between IP and analog system.
I will make dialplan default.
Thank you. |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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taitan Brekeke Master Guru
Joined: 15 Mar 2008 Posts: 237
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Posted: Thu Apr 28, 2016 11:57 am Post subject: |
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Can you find "404" in the SIP Server's [Logs]->[Error Logs] or [Session Logs]?
If you found "404" in the [Error Logs], you have a problem in DialPlan.
If you found "404" in the [Session Logs], you have a problem in PBX's ARS. |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Fri Apr 29, 2016 12:01 am Post subject: |
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I cannt find "404"in the SIP Server's [Logs]->[Error Logs] or [Session Logs].
Maybe , this problem have in PBX's ARS . I try to read carefully guide on wiki brekeke. But i can't solve this problem. |
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llucy Brekeke Talented
Joined: 31 Jan 2014 Posts: 52
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Posted: Fri Apr 29, 2016 11:16 am Post subject: |
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Ha,
Yes, please use the default dial plan. I don't think you need to modify the dial plan to connect to the ITSP.
I recommend you to follow the steps below,
-- Update your PBX to the latest ver 3.5.
-- Turn on all the debug options from the [SYSTEM] > [Diagnostics] > [Debug Logs] page.
-- Try with the default dial plan and capture the packets with Wireshark.
-- Download the debug logs from the SYSTEM] > [Diagnostics] > [Debug Logs] page.
-- Back up the settings from [MAINTENANCE] > [Back up].
-- Send the backup file, the log file and the wireshark capture file to support@brekeke.com.
Lucy |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Tue May 03, 2016 9:33 pm Post subject: |
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Thank you for your supporting,
Today i get notification on Error Logs. When i try to receive incoming call
2016-05-04 11:26:41.715 210.245.15.18:5060 INVITE 400 Invalid SIP packet: java.net.UnknownHostException: sia-hcm1ca146.fpt.net sip:0873030339@125.212.241.253:5060 sip:0986749437@sia-HCM1CA146.fpt.net sip:0873030339@sia-HCM1CA146.fpt.net BTS10200/900-06.00.01.V02 (SIA)
It seems that Brekeke can't resolve "sia-hcm1ca146.fpt.net".
Please give me, how can i do?
Thanks a lot. |
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Laurie Brekeke Master Guru
Joined: 07 Jan 2008 Posts: 245
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Posted: Wed May 04, 2016 11:55 am Post subject: |
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Can you nslookup that domain from your PC?
Generally the UnknownHostException will not happen if you use default DialPlan rules because "To PBX" rule is used. |
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MT Ha Brekeke Member
Joined: 15 Feb 2016 Posts: 12
Location: Vietnam
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Posted: Wed May 04, 2016 8:12 pm Post subject: |
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Yes, i can nslookup that domain from my PC.
I make default dialplanand used "To PBX" rule. now i receive this error:
2016-05-05 10:09:56.870 210.245.15.18:5060 INVITE 407 Authorization failed sip:0873030339@125.212.241.253:5060 sip:0873087111@sia-HCM1CA146.fpt.net sip:0873030339@sia-HCM1CA146.fpt.net |
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Laurie Brekeke Master Guru
Joined: 07 Jan 2008 Posts: 245
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Posted: Thu May 05, 2016 12:18 am Post subject: |
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I don't think you use the default setting because the SIP Server rejected an INVITE with 407.
Let you send your backup file to support@brekeke.com. |
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Mr Tho Brekeke Addict
Joined: 25 May 2016 Posts: 25
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Posted: Wed May 25, 2016 7:17 pm Post subject: |
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[quote="MT Ha"]Thank you for your supporting,
Last edited by Mr Tho on Fri Jul 01, 2016 3:20 am; edited 1 time in total |
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Haddas Brekeke Guru
Joined: 17 Jan 2008 Posts: 170
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Posted: Thu May 26, 2016 11:50 am Post subject: |
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How often does the same issue happen?
Are you sure you can nslookup these domains?
I can not "nslookup sia-hcm1ca146.fpt.net" from my PC.. so I suppose there are DNS issues or the ITSP put unresolvable URI in INVITE.
ANYWAY! I think you are not using the default DialPlan in Brekeke PBX.
If you are using the default DialPlan, UnknownHostException will not happen.
Let you check [DialPlan History] after the same problem happens to see which DialPlan rule is used. |
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Mr Tho Brekeke Addict
Joined: 25 May 2016 Posts: 25
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Posted: Fri May 27, 2016 1:03 am Post subject: |
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[quote="Haddas"]How often does the same issue happen?
Are you sure you can nslookup these domains?
ANYWAY! I think you are not using the default DialPlan in Brekeke PBX.
If you are using the default DialPlan, UnknownHostException will not happen.
Last edited by Mr Tho on Fri Jul 01, 2016 3:22 am; edited 3 times in total |
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Haddas Brekeke Guru
Joined: 17 Jan 2008 Posts: 170
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Posted: Wed Jun 01, 2016 10:42 am Post subject: |
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Can you check the DialPlan History to confirm whether "To PBX" rule is used or not? |
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