Inbound calls don't work after upgrade from Brekeke v2 to v3

[davidsamuelps]

1. Brekeke Product Name and Version:
3.10.6.5
2. Java version:

3. OS type and the version:
Windows Server 2008
4. UA (phone), gateway or other hardware/software involved:
Tenor Quintum AF Gateway
5. Your problem:
Since we upgraded Brekeke from v2 to v3, the inbound calls are not getting into our devices.
The setup involves a gateway and Brekeke. They are in the same broadcast domain (same VLAN/subnet). The gateway registers with the SIP server and outbound calls are working. Sadly, inbound calls do not work. It is configured as an ARS in Brekeke.

I was checking the documentation and found this: https://docs.brekeke.com/pbx/update-issues-from-v2-2-7-7-and-earlier-versions

I tried adding a dial plan and an Pattern IN. I ended up isolating the office, instead of allowing the inbound calls to get to Brekeke.

May I please ask for your support?

Thanks!

[llucy]

Hi davidsamuelps,

What did you get in SIP SERVER > the session logs and PBX > Call Logs when you tried incoming calls?

Can you show us the Dial Plan rules and ARS?

Lucy

[davidsamuelps]

Hello, Lucy.

Thank for your interest.

I could see only missed calls in the logs. Let me get you that information in a little, I have to get into the server.

And yes, I will share the dial plan rules as well.

Thank you!

[davidsamuelps]

Hello,

Here is the information requested.

https://drive.google.com/file/d/1HW8YWXTwND5DRK3BGS7Tk9TTs12RnN4H/view?usp=sharing

I have uploaded captures in a compressed file.

Thank you![/url]

[llucy]

I think you are trying to receive the call at the extension 001.
Is the extension 001 PBX user or the other type of extension?

Lucy

[davidsamuelps]

Hello, Lucy.

Yes, although, I do not mind if it is any extension. None of them work inbound.

Is there a way to tell the system to check the last 3 numbers of the call and see if there is an extension with them?

Or how can I make the calls from the gateway to get to the SIP server? At this point, they dont, they appear as missed I have nothing working inbound.

[llucy]

> Or how can I make the calls from the gateway to get to the SIP server?

I think you are almost there since it shows "missed".

Can you show us the Inbound page for 001 and related users settings?

Lucy