License Key Problem

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

1. Brekeke Product Name and version: Brekeke PBX, Version 2.0.7.0 , Pro

2. Java version:

3. OS type and the version: Linux

4. UA (phone), gateway or other hardware/software involved:

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html :

6. Your problem:

I have a problem with the license key, the PBX started with the error "Your key was activated on another computer" and its not true the server is the same. Please help me as fast as you can cause we have all calls down.

Best regards,
Miguel

voipwell.com · Posted: Thu May 03, 2007 6:23 am Post subject:

Miguel,

This usually indicates what the message states. You need to email support@Brekeke.com to resolve this. Did you change any hardware in your server? Brekeke gives you 5 days to work out the problem before the server will not work. This is a very generous method of handling license problems which just illustrates the good character of the company.

Nick

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

Just add a new network card. Thks for the reply

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

Still Waiting the reply about my problem, I just have 2 days to resolve this problem.

Best regards,

Miguel

voipwell.com · Posted: Sun May 06, 2007 9:46 am Post subject:

What happened to your old network card?

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

stopped working. Why all those questions? are you from support team? I am waiting about 3 days for the support, tomorrow is the last day and server will go down. The company stops receiving calls because of a new network card?

I will still waiting a reply to resolve that problem. I hope support team could do it next monday.

Best regards,

Miguel

voipwell.com · Posted: Mon May 07, 2007 8:37 am Post subject:

If you rather the phone system go down because it's too much trouble to answer a question about why your replaced your network card then that's your option. I would have hoped by now you would have realized that replacing the card caused the problem but if you insist on waiting to hear from Brekeke on a USER forum instead of contacting them by email like you were advised then I'm just going to stand aside and let you proceed.

sorry I couldn't have been more help.

Nick.

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

I appreciate your Help, I sent 2 emails to support and no answer. I have sent in the day you told me on the forum. The old card was damage. We replaced with new one, its strange a software stop to work because of a network card.

Do you know whats happenning on Brekeke to take so long to answer the emails?

Thaks

Miguel

voipwell.com · Posted: Mon May 07, 2007 10:27 am Post subject:

Hi,

Please contact me at sales@voipwell.com and I can give you a solution. I don't know why Brekeke didn't answer your email. Please let me know what OS you are using.

Nick

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

I'm using Linux Suse 10.1.

What do you want on email to voipwell.com?

Thks,

Miguel

brekekeadmin · Site Admin Joined: 24 Feb 2005 Posts: 51

Hello Miguel,

Support team has forwarded your e-mail to our sales team.
Our sales team will respond you soon.

Please contact sales@brekeke.com for license problem.

(Thank you, Nick)

Regards,
Brekeke Support Team.

voipwell.com · Posted: Mon May 07, 2007 4:43 pm Post subject:

Miguel,

I apologize for referring you to support@brekeke.com when I should have referred you to sales@brekeke.com. Brekeke has always been responsive. I'm glad to see they continue to be so.

Nick

miguelmarques · Brekeke Addict Joined: 26 Dec 2005 Posts: 48

Its Ok, They respond. It seams that there are a spam problem with the domain brekeke.com Sad

I think the problem will be solve soon.

Thanks again.