Author |
Message |
colin2710 Brekeke Talented
Joined: 20 Nov 2007 Posts: 58
Location: Teddington UK
|
Posted: Thu Dec 06, 2007 1:17 pm Post subject: Number of rings - before answer |
|
|
Hi there,
Can anyone help:
I have an PBX extension that is an Auto Attendant and a VOIP number pointing to it. I would like this extension to allow the caller to hear 2 or 3 rings before it answers it with Auto attendant message.
Is this possible, if so - how do I achieve this?
Regards - Colin |
|
Back to top |
|
voipwell.com Partner PBX
Joined: 20 Sep 2005 Posts: 528
Location: Tannersville, Pennsylvania
|
Posted: Thu Dec 06, 2007 7:24 pm Post subject: |
|
|
Colin,
That is very common. A usa ring takes about 5 seconds so for three rings you need to set your ringer time to 15 seconds.
Then put your %ivrxxx(xxx needs to be replaced with your user number) in the forwarding destination (no answer) and forwarding destination (busy) fields. Make sure it is not in the forwarding destinations* field.
Nick |
|
Back to top |
|
jelly Brekeke Talented
Joined: 20 Jun 2007 Posts: 62
|
Posted: Fri Dec 07, 2007 10:42 am Post subject: |
|
|
Hi Nick,
I donot think that works for Auto Attendant. when you call Auto Attendant, Auto Attendant message was answered immediately and you cannot hear any rings.
Jelly |
|
Back to top |
|
colin2710 Brekeke Talented
Joined: 20 Nov 2007 Posts: 58
Location: Teddington UK
|
Posted: Fri Dec 07, 2007 11:25 am Post subject: |
|
|
Hi Nick & Jelly,
I was just about to post the message below - when I saw Jelly's reply - any ideas?
Thanks for your reply - but I had already tried that!!!
Can I confirm that I understand your reply:
My extension (150) - Auto Attendant or just a Normal Extension (I have tried both)
Call forwarding settings
Forwarding destination* "Blank"
Ringer timer (sec) "15"
Forwarding destination (no answer) "%ivr150"
Forwarding destination (busy) "%ivr150"
When I call extension 150 either directly or the VOIP number that is pointed at this extension, all I get is engaged!!!
By the way Nick - did you see my reply post - http://www.brekeke-sip.com/bbs/viewtopic.php?t=5355 (Last Post) - <BRIG GRIN>
Regards - Colin |
|
Back to top |
|
voipwell.com Partner PBX
Joined: 20 Sep 2005 Posts: 528
Location: Tannersville, Pennsylvania
|
Posted: Fri Dec 07, 2007 12:32 pm Post subject: |
|
|
Hi,
If it goes directly to auto attendant then set up user 151 as auto attendant and go there from 150 after 3 rings. If you turn off ivr does 150 ring ok on the phone the way you have it set up now? |
|
Back to top |
|
colin2710 Brekeke Talented
Joined: 20 Nov 2007 Posts: 58
Location: Teddington UK
|
Posted: Sat Dec 15, 2007 12:16 am Post subject: |
|
|
Hi there,
Could not get it to work, so - I made a .wav file with 2 rings before the auto attendant voice starts.
Sounds good.
Many thanks - Colin |
|
Back to top |
|
|