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obini Brekeke Member
Joined: 21 Jan 2008 Posts: 15
Location: italy
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Posted: Sun Jul 13, 2008 11:46 am Post subject: dealy in setup calls and strange answer from web |
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1. Brekeke Product Name and version:sup server 2.1.6.6
2. Java version:1.6.3
3. OS type and the version:W2003
4. UA (phone), gateway or other hardware/software involved:any
5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html :5
6. Your problem: sometime happens that the server seems to be in pause for a few seconds (10 to15 seconds) during this time all the calls are in trying for the same time , also in this time if you try to change the web pages the server seems to be freezed and at the end appears a windows with " no response from sip server" after all that things the calls in trying are routed correctly , up to the next time that this strange thing appear again , is possible that is the version of java? i already try to downgrade to 1.5.xx but after the downgrade the sip server didn't start and i put again the 1.6.3 version of java, maybe i must reinstall the sip server after the downgrade again but i'm not sure to loose the license in this way |
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janP Brekeke Master Guru
Joined: 25 Nov 2007 Posts: 336
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Posted: Mon Jul 14, 2008 10:07 am Post subject: |
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You need to check the following... it will be a cause of the issue.
- did another software consume the CPU resource in the same PC at that time?
- did network down at that time?
- did a SIP user make a call to invalid FQDN?
(If so, the SIP Server can not resolve it by DNS..) |
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obini Brekeke Member
Joined: 21 Jan 2008 Posts: 15
Location: italy
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Posted: Mon Jul 14, 2008 10:42 am Post subject: |
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thanks for your reply
- no the cpu resource are ok (no other software)
- the network is ok
- what do you mean? i use FQDN but i didn't put the name of the domain in the settings where i can put it? i must create e domain o i must put the name in the realm place?
regards
Omar |
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janP Brekeke Master Guru
Joined: 25 Nov 2007 Posts: 336
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Posted: Tue Jul 15, 2008 10:29 am Post subject: |
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If you are using an FQDN which isn't resolved by DNS in SIP-URI, it will be a cause of the issue..
How often does the issue happen? |
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obini Brekeke Member
Joined: 21 Jan 2008 Posts: 15
Location: italy
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Posted: Tue Jul 15, 2008 12:41 pm Post subject: |
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hi
it happens every 1 or 2 minutes, i try also to not us FQDN but only the ip address , but i got the same results |
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janP Brekeke Master Guru
Joined: 25 Nov 2007 Posts: 336
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Posted: Tue Jul 15, 2008 1:58 pm Post subject: |
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Can you see any error / exception messages in the log file? |
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obini Brekeke Member
Joined: 21 Jan 2008 Posts: 15
Location: italy
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Posted: Tue Jul 15, 2008 3:16 pm Post subject: |
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no nothing , at the same time only old logs |
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lakeview Brekeke Master Guru
Joined: 15 Nov 2007 Posts: 319
Location: Florida
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Posted: Tue Jul 15, 2008 5:03 pm Post subject: |
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Hi
Are you using any firewall or packet filter software on the server's PC?
If you are using such a software, disable it or open the SIP port there. |
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lakeview Brekeke Master Guru
Joined: 15 Nov 2007 Posts: 319
Location: Florida
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Posted: Tue Jul 15, 2008 5:04 pm Post subject: |
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Also, I can recommend you to re-install Java and SIP Server. |
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obini Brekeke Member
Joined: 21 Jan 2008 Posts: 15
Location: italy
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Posted: Tue Jul 15, 2008 11:15 pm Post subject: |
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thanks for the replys i think that i will reinstall it
regards
Omar |
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