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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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 Posted: Tue Sep 24, 2013 8:19 am Post subject: PBX v3 still uses old 8<ext> dialing pattern for voice |
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1. Brekeke Product Name and Version: PBX 3.2.4.1
2. Java version:
3. OS type and the version: Windows 2008R2
4. UA (phone), gateway or other hardware/software involved: None
5. Your problem:
We recently upgraded this server from PBX v2. For some reason this server (unlike another Brekeke server also upgraded from v2 to 3.2.4.1) still uses the dial-pattern 8<ext> (instead of 08*<ext> to access voicemail from another extension. It does this both when the mediaserver_prefix ARS route is enabled or disabled. This is a problem for us because we need to use the dial pattern 8... for another ARS route.
It appears there may be an setting somewhere that was inherited from the old version that needs to be removed. As I mentioned, I have another Brekeke PBX server that does not exhibit this behavior. |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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| Posted: Tue Sep 24, 2013 1:11 pm Post subject: |
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| Quote: |
| still uses the dial-pattern 8<ext> (instead of 08*<ext> to access voicemail from another extension. |
who added ARS rule to use 8<ext> to access extension voicemail box from another extension?
Is it default ARS rule "mediaserver_prefix" apply to the call?
check from pbx call status page.
This is not default setting.
Brekeke PBX default:
dial 8 to access caller himself voicemail box
dial 08*<ext> to access ext voicemail box from other extension
after upgrade from v2 to v3, disable patterns-INs from default ARS rule "mediaserver_prefix" |
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Tue Sep 24, 2013 1:27 pm Post subject: |
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There is no ARS rule with 8<ext>. It appears this behavior is inherent in the PBX. I recall that this was the behavior in previous versions of Brekeke PBX and was not part of ARS.
As I mentioned, even thought the rule "mediaserver_prefix" is disabled, the PBX still routes 8<ext> to voicemail.
I am trying to get the system back to the documented behavior (i.e. 08*<ext> instead of 8<ext>. |
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hope
Brekeke Master Guru
Joined: 15 Jan 2008
Posts: 862
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| Posted: Tue Sep 24, 2013 4:22 pm Post subject: |
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is your pbx upgraded from v1.x to v2.x then to v3.x?
is 8<ext> default setting of voicemail in v1.x? |
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Tue Sep 24, 2013 4:44 pm Post subject: |
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Yes. We have been using Brekeke PBX for a long time.
I think the 8<ext> dialing pattern for voicemail access was the default for v1. |
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brekekeadmin
Site Admin
Joined: 24 Feb 2005
Posts: 51
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tmacdonald
Brekeke Member
Joined: 14 Jul 2005
Posts: 24
Location: Fairfax, VA
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| Posted: Wed Sep 25, 2013 2:03 pm Post subject: |
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I found the problem. There was a setting in the file
c:\Program Files (x86)\Brekeke\pbx\webapps\pbx\WEB-INF\work\pbx\setting.properties:
com.brekeke.pbx.Setting.MC_PREFIX=8
which was probably left over from the V1 settings. I changed it to
com.brekeke.pbx.Setting.MC_PREFIX=msg
and this fixed the problem.
Let me know after you review my backup if there are any other settings that need to be changed. |
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brekekeadmin
Site Admin
Joined: 24 Feb 2005
Posts: 51
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| Posted: Wed Sep 25, 2013 2:11 pm Post subject: |
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| delete that line should work |
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