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neoitechnology
Brekeke Newbie
Joined: 30 Nov 2013
Posts: 2
Location: Germany
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 Posted: Sat Nov 30, 2013 10:16 am Post subject: Admin Tool - INACTIVE- show error cannot open Database ... |
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1. Brekeke Product Name and Version:2.1.0.4
2. Java version:1.6
3. OS type and the version:Windows XP
4. UA (phone), gateway or other hardware/software involved:
5. Your problem: I need some hrlp, suddenly when i open the Web Admin tool, it gives me the error message "Cannot open database go to configuration Database to change settings... . The server status shows INACTIVE. But the SIP server is running, all registered clients work, can make calls to each other.
I checked the Database, followed all instructions in the support page, no problems found, but the Admin Tool does not work, cannot add any clients or delete clients.
I tried everything, but no result. CAN ANYBODY HELP ME? This is really urgent, i have a new project and need the Admin Tool to work.
Thank you
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Bernhard Bowitz info@neoi-technology.com |
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ambrosio
Brekeke Master Guru
Joined: 27 Mar 2008
Posts: 215
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| Posted: Sat Nov 30, 2013 11:05 pm Post subject: |
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Are you using 3rd party database (such as MySQL) with Brekeke SIP Server?
Have you rebooted the OS?
By the way..
The version 2.1.0.4 is a pretty old version.... Upgrade it to the version 2.4.8.6 (the last version of ver 2) or the ver 3.x. |
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neoitechnology
Brekeke Newbie
Joined: 30 Nov 2013
Posts: 2
Location: Germany
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| Posted: Sun Dec 01, 2013 3:32 am Post subject: |
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Dear Ambrosio,
yes it is an old version, but Brekeke never send me an update. It worked well until a few days ago, nothing changed. Rebooted the machine several times, no results. I use the generic database ( port 9001) that came with the Brekeke Software installation on Windows XP.
Bernard
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Bernhard Bowitz info@neoi-technology.com |
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lakeview
Brekeke Master Guru
Joined: 15 Nov 2007
Posts: 319
Location: Florida
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ambrosio
Brekeke Master Guru
Joined: 27 Mar 2008
Posts: 215
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| Posted: Sun Dec 01, 2013 12:42 pm Post subject: |
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What did do just before the issue started happening?
Did you do Windows Update or install a firewall?
Make sure that any firewalls running on the same machine don't block the port 9001.
Is your hard disk stable enough?
If a disk has a corruption, the database might be broken.
If you have a backup, restore it. |
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