403 Forbidden Error (Could not register with UA )

ganim · Brekeke Newbie Joined: 19 Mar 2014 Posts: 3

1. Brekeke Product Name and Version: 3.243

2. Java version:1.6.0_20

3. OS type and the version: Windows7

4. UA (phone), gateway or other hardware/software involved: Mobile Device

5. Your problem: UA could not register with Brekeke.

[Default Settings]
UA sends Register request to Brekeke but it gives 403 forbidden error.

Tried with the followings:
1. User Authentication->New User
(added user with UA password )
2. Also tried with manual Register
3. set [Auth-user=user in "To:" (Register)] = "no"

All lead to "403 Forbidden" from Brekeke

[Configuration -> SIP -> Authentication->Register & Invite -> Off]
UA sends SIP REGISTER request to Brekeke but Brekeke redirects the SIP REGISTER request to 10.0.0.1 which is not in the network, thus router sends 'Destination Unreachable (Host Unreachable)' to Brekeke

How to resolve this ?

hope · Brekeke Master Guru Joined: 15 Jan 2008 Posts: 862

check if you set any upper registration or dial plan to route the register to other IP

ganim · Brekeke Newbie Joined: 19 Mar 2014 Posts: 3

I checked that, No dial plan has been set to route the register to other IP.

hope · Brekeke Master Guru Joined: 15 Jan 2008 Posts: 862

if the same issue happen with other phone registration? like register with xlite
is there upper registration set at brekeke server configuration/SIP page?
capture packets about registration and check if From and To header are the same IP in register request sent from phone

ganim · Brekeke Newbie Joined: 19 Mar 2014 Posts: 3

With Xlite registration is successful.
Upper registration is Off.
From and To header are the same address.

hope · Brekeke Master Guru Joined: 15 Jan 2008 Posts: 862

compare packets of register between xlite and mobile device for difference
maybe there is route to other address in mobile device's register request?

Laurie · Brekeke Master Guru Joined: 07 Jan 2008 Posts: 242

> 1. Brekeke Product Name and Version: 3.243

Is it 3.2.4.3?
Let you use the latest Brekeke SIP Server version. It will be 3.3.4.4.

> Brekeke redirects the SIP REGISTER request to 10.0.0.1 which is not in the network

It seems the phone's request-line indicate 10.0.0.1.
Let you check the phone's setting.

Voiceboard · Posted: Fri Mar 21, 2014 3:01 pm Post subject:

I am using 3.3.4.4. I have no problem registering using IPv4, but I get the "403 Forbidden" message when I register using IPv6. Yes, IPv6 is turned on. Any idea? Thanks.

taitan · Brekeke Master Guru Joined: 15 Mar 2008 Posts: 237

Some SIP phone products don't send correct SIP packet with IPv6.
Can you paste your packets here?

Voiceboard · Posted: Fri Mar 21, 2014 6:44 pm Post subject:

My problem was solve when I entered the IPv6 address for the interface in [Configuration -> System -> Network -> Interface address x] and restarting the server. Thank.