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Can't register, but user/password are correct
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uhupfeld
Brekeke Talented


Joined: 08 Nov 2008
Posts: 77
Location: Brazil
PostPosted: Mon Oct 26, 2015 9:24 am    Post subject: Can't register, but user/password are correct Reply with quote
1. Brekeke Product Name and Version: V3

2. Java version:1.8V65

3. OS type and the version:Win7Pro

4. UA (phone), gateway or other hardware/software involved: Grandstream FXS gateway

5. Your problem: Was registering, now it isn't any more, and I can't find the reason.
SIP logs:
svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:06.501
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================
============================================
PreCheck [BloqueioUserAgent]
Pattern: $str.lowercase(User-Agent) = friendly-scanner|sundayddr|sipcli/v1.8|linphone/3.7.0 (belle-sip/1.3.0)
Input: $str.lowercase(User-Agent) = grandstream gxw4216 v2.3b 1.0.5.5
Result: false

============================================

============================================
Rule [VPN]
Pattern: $request = ^REGISTER
Input: $request = REGISTER sip:10.33.60.12 SIP/2.0
Result: true

Pattern: $addr = 189\.38\.253\.100
Input: $addr = 10.20.12.139
Result: false

============================================

============================================
Rule [Fritzbox]
Pattern: $request = ^REGISTER
Input: $request = REGISTER sip:10.33.60.12 SIP/2.0
Result: true

Pattern: Route = .+
Input: Route =
Result: false

============================================

============================================
Rule [registerex]
Pattern: $request = ^REGISTER
Input: $request = REGISTER sip:10.33.60.12 SIP/2.0
Result: true

Pattern: &net.registrar.upper.allow = NOT ( on|true )
Input: &net.registrar.upper.allow = off
Result: true

Pattern: $$.e = 5
Input: $$.e = 1
Result: false

============================================

============================================
Rule [register]
Pattern: $request = ^REGISTER
Input: $request = REGISTER sip:10.33.60.12 SIP/2.0
Result: true

============================================

management.287: start: register: from=sip:1701111@10.33.60.12 at 10/26/15 12:59:06.502

management.287: receive: at 10/26/15 12:59:06.502
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport=5060
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================

register.287: processing: rule=register
register.287: recv: at 10/26/15 12:59:06.503
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport=5060
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================

register.287: target=local
register.287: local: failed: send response=401
register.287: local: send: challenge: at 10/26/15 12:59:06.504
==============================================
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport=5060
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>;tag=bee8f9a14s
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Server: Brekeke SIP Server rev.424
WWW-Authenticate: Digest realm="189.38.253.100",nonce="12b8d03d532c4f54570346e5ab791bc6a448ffdf",algorithm=MD5
Content-Length: 0


==============================================

svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:07.020
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================
svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:08.021
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================
svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:10.040
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================
svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:14.045
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================
svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:18.062
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0


==============================================
svlistener: debug: remote=10.20.12.139:5060 at 10/26/15 12:59:22.062
==============================================
REGISTER sip:10.33.60.12 SIP/2.0
Via: SIP/2.0/UDP 10.20.12.139:5060;branch=z9hG4bK737029621;rport
From: "Analogico" <sip:1701111@10.33.60.12>;tag=1703514445
To: <sip:1701111@10.33.60.12>
Call-ID: 890602164-5060-2@BA.CA.BC.BDJ
CSeq: 2149 REGISTER
Contact: <sip:1701111@10.20.12.139:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B825377BB>"
Max-Forwards: 70
User-Agent: Grandstream GXW4216 V2.3B 1.0.5.5
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0
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RickBRP
Brekeke Newbie


Joined: 22 Sep 2015
Posts: 2

PostPosted: Mon Oct 26, 2015 10:47 am    Post subject: Reply with quote
It seems Grandstream's issue. It might be a phone's bug.

As you can see, the phone doesn't put Authorization: or Proxy-Authorization: header in REGISTER.
It kept sending REGISTER with the same "CSeq: 2149 REGISTER" even though the SIP Server replied "401 Unauthorized" response.

Let you reboot the phone and also check the network stability.
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uhupfeld
Brekeke Talented


Joined: 08 Nov 2008
Posts: 77
Location: Brazil
PostPosted: Sun Dec 20, 2015 6:20 pm    Post subject: Reply with quote
I've found the cause for the problem. Network (internet) instability.
Once the internet was ok again the UA registered normally.
Probably some packets being lost.
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