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Problem with the sound in both ways
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jpalacio
Brekeke Newbie


Joined: 04 Mar 2011
Posts: 2

PostPosted: Mon Oct 23, 2017 1:46 pm    Post subject: Problem with the sound in both ways Reply with quote

1. Brekeke Product Name and Version:
3.7.7.8
2. Java version:
1.7.0
3. OS type and the version:
Windows 2012
4. UA (phone), gateway or other hardware/software involved:
Gateway Yeastar TG200V2
5. Your problem:

When I try make a call between a extention and external phone throgth Cell Gateway Yeastar only listen on one way, in this case the internal phone, the interlocutor that is on the cell phone don't listen.

What should I do for listen in two ways?

Thanks
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Niloc
Brekeke Talented


Joined: 19 Sep 2017
Posts: 70
Location: NL

PostPosted: Mon Oct 23, 2017 2:38 pm    Post subject: Reply with quote

Are there any NAT or firewall between the PBX and the Cell Gateway?
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jpalacio
Brekeke Newbie


Joined: 04 Mar 2011
Posts: 2

PostPosted: Mon Oct 23, 2017 3:26 pm    Post subject: Reply with quote

no exist none device between these
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Niloc
Brekeke Talented


Joined: 19 Sep 2017
Posts: 70
Location: NL

PostPosted: Tue Oct 24, 2017 10:06 am    Post subject: Reply with quote

Does the one-way audio issue happen even if you make a call between two extensions without through Cell Gateway?
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Brett
Brekeke Addict


Joined: 23 Dec 2014
Posts: 46
Location: CA

PostPosted: Wed Oct 25, 2017 3:52 pm    Post subject: Reply with quote

Hi jpalacio,


Did you set "RTP relay =ON"?

If not, please try it again with "RTP relay = on".

You can change it [PBX]>[Options]>[Settings]>RTP relay

Thank you.

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Brett
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