Evaluation Version not Working

squid35700 · Posted: Mon Sep 09, 2019 11:03 am Post subject: Evaluation Version not Working

1. Brekeke Product Name and Version: 3.9.4.3/517-1

2. Java version: 1.8.0_66

3. OS type and the version: Windows 10

4. UA (phone), gateway or other hardware/software involved: Grandstream1625X

5. Your problem:

No registration possible with configuration according to guides:

Server side:
=> IP / Port: 192.168.1.2 / 5060
=> SIP server started
=> User created 111/Grandstream and 112/Grandstream

UA side account:

ID / Password:111 / Grandstream
SIP server 192.168.1.2
Port: 5060
Proxy server: 192.168.1.2

ID / Password:112 / Grandstream
SIP server 192.168.1.2
Port: 5060
Proxy server: 192.168.1.2
Error code : 408 (even UA connected directly to Server with crossed cable)
Please support !!![/b]

Brett · Brekeke Addict Joined: 23 Dec 2014 Posts: 46 Location: CA

Hi,

According to 408 (timeout), it looks like network issue.

I recommend to capture packets at server side.
If SIP packets are comming properly, please check the firewall settings of OS and block list settings at Brekeke SIP Server.

Thank you.

Harold · Posted: Mon Sep 09, 2019 6:08 pm Post subject:

Check the "interface" field at [Status] page.

Does it indicate the IP address what you set at the UA as a SIP server and Proxy server (eg: 192.168.1.2)?

squid35700 · Posted: Tue Sep 10, 2019 2:06 am Post subject:

Yes, I have:
Listen port: 5060
Transport: UDP (5060), TCP (5060)
interface: 192.168.1.2

squid35700 · Posted: Tue Sep 10, 2019 8:11 am Post subject:

I connected the phone to the machine back to back. No switch or router or firewall in between. But no SIP information to the phone !!!!

Harold · Posted: Wed Sep 11, 2019 12:13 pm Post subject:

Try another SIP client such as Phonerlite to see whether the same issue happens.

http://phonerlite.de/download_en.htm