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davidsamuelps Brekeke Newbie
Joined: 28 Mar 2022 Posts: 4
Location: Europe
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Posted: Mon Mar 28, 2022 1:41 pm Post subject: Inbound calls don't work after upgrade from Brekeke v2 to v3 |
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1. Brekeke Product Name and Version:
3.10.6.5
2. Java version:
3. OS type and the version:
Windows Server 2008
4. UA (phone), gateway or other hardware/software involved:
Tenor Quintum AF Gateway
5. Your problem:
Since we upgraded Brekeke from v2 to v3, the inbound calls are not getting into our devices.
The setup involves a gateway and Brekeke. They are in the same broadcast domain (same VLAN/subnet). The gateway registers with the SIP server and outbound calls are working. Sadly, inbound calls do not work. It is configured as an ARS in Brekeke.
I was checking the documentation and found this: https://docs.brekeke.com/pbx/update-issues-from-v2-2-7-7-and-earlier-versions
I tried adding a dial plan and an Pattern IN. I ended up isolating the office, instead of allowing the inbound calls to get to Brekeke.
May I please ask for your support?
Thanks! |
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llucy Brekeke Talented
Joined: 31 Jan 2014 Posts: 52
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Posted: Mon Mar 28, 2022 3:04 pm Post subject: |
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Hi davidsamuelps,
What did you get in SIP SERVER > the session logs and PBX > Call Logs when you tried incoming calls?
Can you show us the Dial Plan rules and ARS?
Lucy |
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davidsamuelps Brekeke Newbie
Joined: 28 Mar 2022 Posts: 4
Location: Europe
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Posted: Tue Mar 29, 2022 1:40 am Post subject: Missed calls |
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Hello, Lucy.
Thank for your interest.
I could see only missed calls in the logs. Let me get you that information in a little, I have to get into the server.
And yes, I will share the dial plan rules as well.
Thank you! |
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davidsamuelps Brekeke Newbie
Joined: 28 Mar 2022 Posts: 4
Location: Europe
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llucy Brekeke Talented
Joined: 31 Jan 2014 Posts: 52
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Posted: Wed Mar 30, 2022 5:31 pm Post subject: |
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I think you are trying to receive the call at the extension 001.
Is the extension 001 PBX user or the other type of extension?
Lucy |
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davidsamuelps Brekeke Newbie
Joined: 28 Mar 2022 Posts: 4
Location: Europe
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Posted: Thu Mar 31, 2022 1:01 am Post subject: Re: |
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Hello, Lucy.
Yes, although, I do not mind if it is any extension. None of them work inbound.
Is there a way to tell the system to check the last 3 numbers of the call and see if there is an extension with them?
Or how can I make the calls from the gateway to get to the SIP server? At this point, they dont, they appear as missed I have nothing working inbound. |
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llucy Brekeke Talented
Joined: 31 Jan 2014 Posts: 52
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Posted: Sat Apr 02, 2022 10:42 pm Post subject: |
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> Or how can I make the calls from the gateway to get to the SIP server?
I think you are almost there since it shows "missed".
Can you show us the Inbound page for 001 and related users settings?
Lucy |
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