any change from default causes system to go to inactive

[twillis]

1. Brekeke Product Name and Version:3.14.1.2/557

2. Java version: openJDK 11.0.16.1

3. OS type and the version: Server 2019

4. UA (phone), gateway or other hardware/software involved: nothing yet soon to be Cisco CUCM

5. Your problem:
When installation and activation of license finishes the sip server comes online with no issues. if i go to configuration and just click save without changing a thing the server will not restart and shows inactive. this is actually working at a seperate site configured the same way with no issues. Not sure if it is licensing or something in background causing issue.

SIP Server Status
Status Active
server-product Brekeke SIP Server
server-ver 3.14.1.2/557
server-name your-sip-sv
server-description your SIP Server
server-location your-place
server-uptime 00:05:46.305
listen-port 5060
interface 10.10.10.150
10.10.10.152
10.58.X.X. (HIDDEN ON PURPOSE)
127.0.0.1
startup-user VHAATLJERONBR$
session-active 0
session-total 0
session-peak 0
session-per-sec 0
subscribe-active 0
sip-packet-total 18
stacked-packet 0
registered-record 0
Database Status
registered-database Status : Connected
Error : 0
userdir-database Status : Connected
Error : 0
alias-database Upgrade required
Block List Status
Status Active
Blocked-Packets-Total 0
Blocked-Packets-Today 0
Blocked-Packets-Yesterday 0
Active-Attempt-Tracking 0
Stored-IP-Database 0
Process Information
PID 5412
Start Time Thu Nov 16 13:58:22.605 EST 2023
User VHAATLJERONBR$
Work Directory C:\Program Files (x86)\Brekeke\sip
RSS 53,932,032
Peak RSS 53,977,088
Java Information
Vendor name Amazon.com Inc.
VM name OpenJDK Server VM
Version 11.0.16.1
Heap Memory (used/total/max) 9,546,856 / 33,554,432 / 536,870,912
Non-heap Memory (used) 11,536,840
Metaspace 10,215,496
G1 Survivor Space 2,097,152
G1 Eden Space 5,242,880
G1 Old Gen (used/max) 1,627,648 / 536,870,912
CodeCache (used/max) 1,321,344 / 33,554,432


once i click save on configuration this will not restart.

[Mike]

Hi twillis,
Please send the backup file and the log file to support@brekeke.com

- The backup file can be downloaded from [Software Maintenance]->[Back up] page.

- The log file can be downloaded from [Diagnostics]->[Debug Logs] page.

Thank you

[twillis]

all sent
TY