Causes of Failover with Redundancy

[tlsoren]

1. Brekeke Product Name and Version: 3.14.5.17

2. Java version:11.0.15

3. OS type and the version: Server 2912R2

4. UA (phone), gateway or other hardware/software involved:

5. Your problem: We have a site with 2 BSS instances, setup for Redundancy. Everything appears to be setup correctly, but we have had multiple failover events since it was implemented, 2 -3 per week.

We have combed through the RSS logs and Microsoft Event logs cannot find any evidence for what is causing the Failovers to BSS2.

1. Is there a Brekeke document that outlines exactly what network/dataflow/availability conditions causes the failover to occur? I have searched available docs, and cannot seem to find a clear description.

2. Is there logging capability within BSS that can be reviewed after a failover that describes what happened?

[Harold]

How are two SIP Servers connected to each other?

For the cause of the failover, check "last-trigger" field in [Redundancy]->[Mirroring] page.

Also execute the command below in [Tools]->[Command] page.
It lists the timelines of failover events.

mirrorctrl history


For logging, enable "Mirroring" at [Diagnostics]->[Debug Logs] page and push [Update] button.