Brekeke Wiki
Brekeke PBX FAQ
Non-technical Questions
About Brekeke PBX
What are the differences between Basic and PBX Pro Edtions?
Feature Comparison -- Basic vs. Pro Edition
Do I need purchase Brekeke SIP Server also?
What do you recommend for the hardware specification to be used for Brekeke PBX?
Is there any E1 Gateway which Brekeke PBX work with?
Brekeke PBX Sales Questions
How much does Brekeke PBX cost?
Where can I buy Brekeke PBX?
What does per installation mean?
What are my payment options?
What is codec G.729?
The pricing for G.729 is $10/endpoint - what is an endpoint?
How do I receive my purchased product?
Do I need to purchase SIP proxy server separately?
Are version updates available after I purchase a license?
Is there any technical support after purchasing the product?
How can I add users to my Brekeke PBX?
If I purchase Brekeke PBX Basic, can I upgrade to Pro?
How do I add codec G.729 license to my Brekeke PBX?
Product ID & Activation
Product ID
New install with a commercial license
I forgot my product ID. Where can I get it again?
License Transfer Request
Product Activation
I don't have internet access. How do I activate my Brekeke PBX?
Upgrading & Updating
How to upgrade your evaluation license (Free Trial) to a commercial license - with a new Product ID
How to upgrade your evaluation license (Free Trial) to a commercial license - Chose Update option
How to apply license upgrade to your existing Brekeke PBX
How to perform a minor update of Brekeke PBX?
Temporary License Status
What is temporary license?
Why do I only have 5 days left?
Software Detail
Functions
What features does Brekeke PBX offer?
What is the maximum number of concurrent session calls?
What is the maximum number of SIP-UAs that can connect to the system?
Can I change the default Music On Hold?
How can I set up a Ring Group?
Can I create Speed Dials?
Are Three-Way Calls possible?
Does Brekeke PBX support Call Waiting?
Does Brekeke PBX support Call Pickup?
Does Brekeke PBX support Call Park?
How many messages can be stored on the voicemail system?
Are messages deleted automatically?
How many different types of voicemail greetings can be set?
How can I listen to voicemail messages?
Is it possible to forward a voicemail message to another person?
Can I connect to multiple ITSPs (Internet Telephony Service Providers)?
Can Brekeke PBX do NAT Traversal?
Each of my international offices has it is own PSTN gateway. Can I utilize Least Cost Routing (LCR) with Brekeke PBX?
Can Brekeke PBX display Caller ID information for calls received from analog (PSTN) phones?
Scalability of Brekeke PBX?
Installation
How do I install Brekeke PBX?
How do I upgrade to a newer version?
How to re-install Brekeke PBX in Linux?
Settings
ARS
How can I make ARS Matching Pattern to distinguish outbound calls from the calls between extensions?
How to display the caller name instead of extension number on the phone?
How to decline the call if the caller ID is not number?
Auto Attendant
Is there an easy way to create your own Auto Attendant greeting message?
How to change the wait time before the call is transfered to the Default operator if the incoming call does not press a number?
Codec
How can you restrict the codecs so it only use G729 for outbound calls?
Does Brekeke PBX do the codec conversion?
What value of ptime(packet size) does Brekeke PBX handle?
Schedule
There are only two schedule settings per PBX user. How can I set 3 different schedules for one user?
Voicemail
How to set up the email notifications for voicemail?
Is there any way to delete all of my voicemail messages at a time?
Can voicemail be stored automatically in other directory?
Even though Brekeke SIP Server is used in conjunction with Brekeke PBX, can they be installed on separate PC?
How can I optimize it's performance?
What is the difference between users/passwords in [Users] menu (Brekeke PBX admintool) and users/passwords in [User Authentication] menu (Brekeke SIP Server admintool)?
How to update the Java version that Brekeke PBX uses? I installed the latest Java SE, but Brekeke PBX is still using the old one.
Is it possible set that all incomig calls should be answered from a music on hold and not ring the extensions right away,So after 15 seconds of music on hold, if any ext is available transfer call to the next extension that is available
I want to use two Brekeke PBX (one for main office and the other for a branch office). How to make a call from 1st PBX to 2nd PBX and from 2nd PBX to 1st PBX?
How can I change the local SIP port number for the Brekeke SIP Server which is running with Brekeke PBX?
Does Brekeke PBX support TCP or TLS?
Does Brekeke PBX support video call?
RTP relay
When and why do we use or not use RTP relay at Brekeke PBX?
Brekeke PBX 2.x Upgrades
How to upgrade from existing 1.x to 2.x?
If you have OnDO PBX installed by installer
If you have OnDO PBX installed manually under Tomcat
How to upgrade my OnDO PBX v1.x license to Brekeke PBX v2.x
Maintainance
How to back up my configurations of Brekeke PBX and Brekeke SIP Server, such as users, ARS, authentication data, dial plan?
Known Bugs
Troubleshooting
Call Transfer
Is it possible to transfer a call using Microsoft Windows Messenger?
Pressing 9 does not invoke the Call Hold state.
Pressing a call holding button or a call transfering button does not invoke the Call Hold state.
Auto Attendant
I can not forward calls from my Auto Attendant.
Voicemail
I am unable to connect to the voicemail system?
Why are voicemail messages missing?
Why do not I receive email notifications?
When I hear that “This message inbox is fullâ€, but it is not. How can I solve this problem?
Audio Files
Why do I get poor sound quality during uploaded file playback?
Trouble with calling
ARS
After restarting Brekeke PBX, incoming calls from ITSP work. But after a few minutes, incoming calls fail. I captured packets but didn't find INVITE packet from ITSP. How can i solve this problem?
After dialing, it does not get connected. (I don’t hear the ringing tone)
404 - Not Found, 484 - Address Incomplete, 603 - Decline
415 - Unsupported Media Type, 488 - Not Acceptable Here(49d)
482 - Loop Detected, 483 - Too Many Hops
486 - Busy Here
Other response code
The call got disconnected when callee answers a call.
Trouble with calling/Calls are one way, and no voice at all
It gets disconnected during a call
There were no problem before it gets disconnected (It gets disconnected suddenly)
Either caller or the callee could not hear anything before it got cut off.
Bad sound quality
Codecs and Protocols
Registering issue
Registration fails from Brekeke PBX - ARS
Authentication errors
Expired
Thru Registration errors
Other Problems
I do not know my password.
I can not start Brekeke PBX. The status appears as Inactive
Why does Brekeke PBX stop running?
Starting Up
Brekeke SIP Server is inactive while the Brekeke PBX is Active. I see the error message “Failed to restart the SIP Serverâ€. How can I solve this issue?
Brekeke PBX failed to start the Windows Service.
Codec
How can I calculate a VoIP bandwidth?
Brekeke SIP Server FAQ
Non-technical Questions
About Brekeke SIP Server
About Brekeke SIP Server
What is the Brekeke SIP Server?
What environments does the Brekeke SIP Server run on?
Is it possible to use the Brekeke SIP Server on an OS that is not listed above?
How can I manage the Brekeke SIP Server?
Do you offer VoIP system integration?
Does Brekeke SIP server 2.x support Video call?
I want to use the product within a school campus. Do I need to purchase a license?
Can I install more than one copy of Brekeke SIP Server on the same PC?
Is the Brekeke SIP Server source code open?
Are version upgrades available after purchasing a license?
Brekeke SIP Server Sales Questions
How much does the Brekeke SIP Server cost?
Where can I get a copy of the Brekeke SIP Server?
Where can I purchase the Brekeke SIP Server?
Do you offer technical support after purchasing the product?
How do I receive my purchased product?
Are version updates available after I purchase a license?
Product ID & Activation
Product ID
New install with a commercial license
License Transfer Request
Product Activation
Upgrading & Updating
How to upgrade your evaluation license (Free Trial) to a commercial license - with a new Product ID
How to upgrade your evaluation license (Free Trial) to a commercial license - Chose Update option
Upgrading OnDO SIP Server to Brekeke SIP Server (commercial license)
How to perform a minor update of Brekeke SIP Server?
Temporary License Status
What is temporary license?
Why do I only have 5 days left?
Software Detail
Functions
What features do Brekeke SIP Server have?
What is the maximum number of concurrent call sessions?
How is Brekeke SIP Server interoperability with other SIP products?
Is it possible to have a connection over NAT?
Does Brekeke SIP Server have call transfer and voice message features?
Can you make calls to regular phones using the Brekeke SIP Server?
Can you check the status of a connection during a call?
Can you view a call log?
Where is the Call Log saved?
I want to access my Brekeke SIP Server Admintool from a computer other than the one it is installed on.
Can I connect to the Brekeke SIP Server Admintool from outside with SSL?
Can I choose to use or deny Compact Form with Brekeke SIP Server?
How to set a registered client never expires?
Can I specify an FQDN as my Network Interface?
What is the default value of TOS that the Brekeke SIP server sent to it's outgoing packets?
Installations
How do I install Brekeke SIP Server?
Settings
How should I set up a SIP-UA?
How do I set port forwarding?
Can I back up the contents of my Brekeke SIP Server ?
Can I limit the users of Upper Registration or Thru Registration?
How to increase the memory space in the SIP Server?
Authentication
Is there any way to authenticate caller by IP address instead of username and and password?
NAT Traversal
My Brekeke SIP Server is behind NAT, what configuration is required for connecting with outside.
Is Brekeke SIP Server supported by TCP or TLS?
Dial Plan
How do I create a dial plan?
Can I change a user password in the Dial Plan?
Can I add some time between the prefix being dialed and the phone number being dialed?
How to restrict users from registering from different UAs (only accept from single UA)?
How to decline the call if the caller ID is not number?
Troubleshooting
Starting Up
I forgot the password for the administrator screen.
I've installed a new version of Brekeke SIP Server, but I can't access the Admintool, and all I have is two folders and Readme.txt
I can't start Brekeke SIP Server when using Windows Messenger
I receive the error message Can not open the listening port. How do I resolve this error?
The error 'Can not open database' appears on Administrator's Screen
I can not move from the first screen.
My settings are not being saved. They are lost whenever I restart.
I installed Brekeke SIP Server using the installer for Windows. But unable to use the admintool. I see the error “The page can not be displayed†in my web browser.
Brekeke SIP Server Failed to start the Windows Service.
Registering problem
Cannot register my UA(phone) to Brekeke SIP Server.
Failure on Upper/Thru registration
Trouble with SIP UAs
I can not connect to a SIP-UA.
I can not connect using Windows Messenger.
Even though I have registered Windows Messenger, other clients still appear as offline. Why is this?
I have registered serveral UA's with the same number, but when a call comes only one UA rings. Why do not multiple phones ring at the same time?
Registration fails from devices within the network.
Registration fails for SIP clients from different LANs
When I use UA1 to call UA2, UA2 does not ring
I can not complete calls. Calls are one-way; or neither side can hear the other part voice.
I have disconnected, but my call still appears as 'Talking' in the Session List. Also, when I disconnect or cancel a call, the call recipient can not disconnect(40d)
I am experiencing poor sound quality during calls
Trouble with Settings
On the Dial Plan screen, why do some letters appear in red?
Fail on Upper/Thru registration
Trouble with Calling
After dialing, there is no connection. ( I do not hear the ringing tone)
It instantly gave a busy tone.
Did you (the caller) receive any error response code?
404 Not Found, 484 Address Incomplete, 603 Decline
401 Unauthorized, 407 Proxy Authentication Required
415 Unsupported Media Type, 488 Not Acceptable Here
482 Loop Detected, 483 Too Many Hops
486 Busy Here
Other response codes
Can not find a response code
Although you hear ring-back tone, the callee side is not ringing.
There is not a busy tone nor a ring back tone.
The call got cut off when the callee answers a call.
The call is not connected when callee answers the call. The caller hears ring back tone
Caller can not hear the callee.?Calls are one-way; or neither side can hear the other party's voice.
Disconnection occurs during a call
Sudden disconnection
Either caller can not hear anything or the callee can not hear anything before it gets disconnected.
Sound quality is bad
Network bandwidth, its quality, or the usage of Network equipments
Usage of codecs and protocols
Stress on Server
Sound quality on different types of phone
Others
How do I monitor SIP and RTP packets?
Codec and Protocol
Poor sound quality
You do not know a response code
Error message from the upper server
Brekeke JTAPI SDK FAQ
About Brekeke JTAPI SDK
Introduction
General Requirements
Price
Technical Support
Sample Programs
How to run the sample programs
How to place a call and play a sound file
How to receive a call and record a message
How to receive a call, detect dtmf, and perform a transfer
How to make callers to join a conference
How to receive a call, detect dtmf, and perform a transfer (using REFER method)
How to place a call and send DTMF
Software Detail
Installation
Settings in provider.properties
Brekeke PAL FAQ
About Brekeke PAL
Introduction
General Requirements
Price
Setting Up Developing Environment
Sample Program
Setup
Modify the Code
Troubleshooting
How do I run two PAL client programs at the same time?
Function calls has no response from PAL
Interoperability
SIP Phones
Hard Phones
Quantier Communication YV1 IP Phone
1. Start Quantier Communication YV1 IP Phone
2. Configure Quantier Communication YV1 IP Phone
2.1 YV1> SIP Setting>Service Domain
2.2 Network Setting
3. Restart Quantier Communication YV1 IP Phone
4. Brekeke SIP Server’s Registration Page
Swissvoice IP10S Phone
1. Start Swissvoice IP10S
2. Configure Swissvoice IP10S
2.1. Administration Settings > SIP Configuration
2.2. Administration Settings > Codec Configurations
3. Restart Swissvoice IP10S
4. Brekeke SIP Server’s Registration Page
ipDialog SipToneâ„¢ V Phone
1. Configure ipDialog SipToneâ„¢ V Phone
2. Network Setup
3. Phone Configuration
4. Brekeke SIP Server Setting
5. Restart ipDialog SipToneâ„¢ V Phone
6. Brekeke SIP Server’s Registration Page
POLYCOM SoundPoint IP 650/330 Phone
1. Start POLYCOM SoundPoint IP 650/330 Phone
2. Configure POLYCOM SoundPoint IP 650/330 Phone
3. Brekeke SIP Server Setting
4. Brekeke SIP Server’s Registration Page
Cisco Systems Cisco 7960 Phone
CLIPCOMM CP100D & CP101Phone
Grandstream Networks Budge Tone - 100 Phone
ipDialog SIP Tone III Phone
SAXA IP Netphone SX Phone
Snom 200 Phone
ZyXEL Prestige 200w
Soft Phones
Kapanga
1. Install and Start Kapanga
2. Configure Kapanga
2.1. General Settings
2.2. Configuration > Call Control Settings
2.2.1. Click the SIP Parameters tab and make the following changes
2.2.2. Click the Proxy Configuration tab and make the following changes
2.2.3. Click Transport & Security: Change the Local UDP SIP Port to 5062
3. Restart Kapanga Soft Phone
4. BREKEKE SIP Server’s Registration Page
Age Phone
eyeBeam
X-Lite
eyeP Phone
Windows Messenger
SJphone
VoIP SIP Gateways
Mediatrix 1104 (FXS)
1. Configure Mediatrix 1104
2. SIP Setting
2.1 SIP Configuration Setting: SIP > Configuration
2.2 SIP Authentication Setting: SIP > Authentication
3. Restart Mediatrix 1104
4. Brekeke SIP Server’s Registration Page
5. Additional Telephony Setting
5.1 Call Pickup: Telephony > Digit Maps
5.2 DTMF Setting: Telephony > CODEC
Mediatrix 1204 (FXO)
1. Configure Mediatrix 1204
2. SIP Setting
2.1 SIP Configuration Setting: SIP > Configuration
2.2 SIP Authentication Setting: SIP > Authentication
3. Restart Mediatrix 1204
4. Receiving Call setting
5. Making Call Setting
5.1 ARS Setting
5.2 Patterns Setting
Mediatrix 2102 (FXS)
1. Configure Mediatrix 2102
2. SIP Setting
2.1 SIP Configuration Setting
2.2 Networking Setting
2.2.1 System > WAN
2.2.2 System > LAN
3. Restart Mediatrix 2102
4. Brekeke SIP Server’s Registration Page
5. Additional Telephony Setting
5.1 Call Pickup: Telephony > Digit Maps
5.2 DTMF Setting: Telephony > CODEC
AudioCodes MP-104 (FXO)
1 - MP-104/FXO Hardware Installation
2 - Using a Web Browser to Enable Service
2.1 - Quick Setup
2.2 - SIP Definitions
2.3 - End Points' Phone Numbers
2.4 - Network Settings
2.5 - Channel Settings
3 - ARS Setting for MP-104/FXO
3.1 One-Stage Dialing
3.2 Two-Stage Dialing
AudioCodes TP-260
1. TP-260/SIP Hardware Installation
2. Using a Web Browser to Enable Service
2.1 Quick Setup
2.2 Protocol Management - Protocol Definition - General Parameters
2.3 Protocol Management - Protocol Definition - Proxy & Registration
2.4 Protocol Management - Protocol Definition – Coder
2.5 Protocol Management - Protocol Definition - DTMF & Dialing
2.6 Protocol Management - Routing Tables - General Parameters
2.7 Protocol Management - Routing Tables - Tel to IP Routing
2.8 Protocol Management - Routing Tables - IP to Trunk Group Routing Table
2.9 Protocol Management - Profile Definitions - Tel Profile Settings
2.10 Protocol Management - Profile Definitions - IP Profile Settings
2.11 Protocol Management - Trunk Group
2.12 Protocol Management - Trunk Group Settings
2.13 Advanced Configuration - Network Settings - IP Settings
2.14 Advanced Configuration – Channel Settings - Voice Settings
2.15 Advanced Configuration – Trunk Settings
3. ARS Setting for TP-260/SIP
4. Making Test Calls
SIPURA SPA-3000
1 - SPA-3000 installation
2 - Initial SPA Configuration
3 - Using a Web Browser to Enable Service
3.1 - PSTN Line Tab
3.2 - Line 1
4 - ARS setting for SPA-3000
4.1 One-Stage Dialing
4.2 Two-Stage Dialing
QUINTUM Tenor ASM200
1. Quintum AS Series Installation
2. Quintum AS Series Configuration
3. Using Quintum Tenor Configuration Manager
4. Configuring Quintum AS Series for Brekeke SIP Server
4.1 SIP Signaling Group -1
4.2 CAS Signaling Group - line
5. Dialing to PSTN using “ One Stage Dialing â€
5.1 Hopoff Number Directory -1
5.2 Trunk Circuit Routing Group - Line
6. ARS Setting
ZyXEl Prestige 2602 HW
1 - Prestige 2602HW Installation
2. Using a Web Browser to Enable Service
2.1. SIP Settings
2.2 Advanced Settings
2.3 Configuration Steps
2.4 Voice-Phone
AddPac AP1200
azatel azacall 200
Cisco Systems ATA186
Grandstream Networks HondyTone 486
Yamaha RTX 1000
Yamaha RTV 700
ITSP
VoIP-Express
1. Setting Up a VoIP-Express Account
2. ARS Configuration for VoIP-Express
2.1. General Settings
2.2. Pattern Settings
2.2.1. Incoming call pattern
2.2.2. Outgoing call pattern
3. Brekeke SIP Server Dial Plan Settings
4. Brekeke SIP Server Configuration Settings:
5. Notes for Dial Plan settings
